We recently upgraded from Exchange 2007 to 2013. I'm still adjusting to the many changes. I'm trying to troubleshoot a problem where one of our managers is reporting that an external client isn't getting all expected mail from us. We have a SharePoint application that sends automated replies.
This particular end-user made 4 inquiries, and says they only received one response from us instead of 4.
So in Exchange 2007 I would open the toolbox, open the mail flow troubleshooter, and enter the recipients email address to see how many times my transport server tried to send mail.
In this case, if I saw 4 entries, I could confirm that our application did indeed hit the relay server 4 times, then I could start looking in other areas, like on their end, as to why they didn't receive them.
I have no NDR's coming back from the recipient. This recipient has been receiving mails from us for years.
The mail flow delivery reports lone-tool in EAC only seem to work when there is a mailbox involved, but in this case the local SMTP service on my Sharepoint server is directly contacting my transport server and relaying mail to the outside.
So i tried looking at the transport logs. I did a test email and found the below log data from me sending a test email with subject "Test2"
The only thing i can see that looks fishy is the "No suitable shadow servers,,SMTP,HAREDIRECTFAIL" but I don't even know if that is an issue. I used the MX record, then tried telnetting
to their mail server on port 25 from mine and did a manual test which seemed to work just fine. Is the below method the only way for me to look and see if the older missing emails were relayed off my server?
MSGTRK2015092418-1.LOG(474): 2015-09-24T18:11:57.137Z,192.168.25.12,ARTHAS.ibts.org,192.168.25.12,Arthas,08D2C509C256A5F3;2015-09-24T18:11:57.012Z;0,ARTHAS\Default Hub connector,SMTP,RECEIVE,5952824672375,<249e53b07a54436e8598c23cc3f20da9@Arthas.ibts.org>,1c3f8cd2-5b83-491a-af72-08d2c50ba240,1004cprocessing@rels.info,,15466,1,,,Test2,srubin@ibts.org,srubin@ibts.org,0cI: ,Originating,,192.168.20.145,fe80::1dff:eb3:dbfd:d269%21,S:FirstForestHop=ARTHAS.ibts.org;S:DeliveryPriority=Normal;S:AccountForest=ibts.org
MSGTRK2015092418-1.LOG(475): 2015-09-24T18:11:57.152Z,,Arthas,,,,,AGENT,AGENTINFO,5952824672375,<249e53b07a54436e8598c23cc3f20da9@Arthas.ibts.org>,1c3f8cd2-5b83-491a-af72-08d2c50ba240,1004cprocessing@rels.info,,19735,1,,,Test2,srubin@ibts.org,srubin@ibts.org,,Originating,,192.168.20.145,fe80::1dff:eb3:dbfd:d269%21,S:CompCost=|ETR=0;S:DeliveryPriority=Normal;S:AccountForest=ibts.org
MSGTRK2015092418-1.LOG(476): 2015-09-24T18:11:57.152Z,,,,Arthas,ContentConversion,,ROUTING,TRANSFER,5952824672376,<249e53b07a54436e8598c23cc3f20da9@Arthas.ibts.org>,1c3f8cd2-5b83-491a-af72-08d2c50ba240,1004cprocessing@rels.info,,14682,1,,5952824672375,Test2,srubin@ibts.org,srubin@ibts.org,,Originating,,,,S:DeliveryPriority=Normal;S:AccountForest=ibts.org
MSGTRK2015092418-1.LOG(477): 2015-09-24T18:11:58.371Z,192.168.25.12,Arthas,207.67.116.86,mx02.rels.info,;250 B56043ce80000 Message accepted for delivery;ClientSubmitTime:,To Internet,SMTP,SEND,5952824672376,<249e53b07a54436e8598c23cc3f20da9@Arthas.ibts.org>,1c3f8cd2-5b83-491a-af72-08d2c50ba240,1004cprocessing@rels.info,250 recipient ok <1004cprocessing@rels.info>,14790,1,,,Test2,srubin@ibts.org,srubin@ibts.org,2015-09-24T18:11:56.027Z;SRV=ARTHAS.ibts.org:TOTAL-SUB=0.984|SA=0.968|MTSSDA=0.002|MTSSDC=0.005;MTSS|MTSSD;SRV=ARTHAS.ibts.org:TOTAL-HUB=1.359|SMRDI=0.003|SMRCL=0.082|SMRC=0.082|SMR=0.085|CATRS-Index Routing Agent=0.010|CATRS=0.011|CATRT-Journal Agent=0.003|CATRT=0.003|CCC=0.005|CAT=0.021|QDE=0.213|SMSC=0.244|SMS=0.460,Originating,,,,S:E2ELatency=2.344;S:ExternalSendLatency=1.125;S:Microsoft.Exchange.Transport.MailRecipient.RequiredTlsAuthLevel=Opportunistic;S:Microsoft.Exchange.Transport.MailRecipient.EffectiveTlsAuthLevel=EncryptionOnly;S:DeliveryPriority=Normal;S:AccountForest=ibts.org
MSGTRKMS2015092418-1.LOG(115): 2015-09-24T18:11:57.012Z,fe80::1dff:eb3:dbfd:d269,ARTHAS.ibts.org,fe80::1dff:eb3:dbfd:d269%21,Arthas,08D2B4C6F8D41B7B,,STOREDRIVER,RECEIVE,0,<249e53b07a54436e8598c23cc3f20da9@Arthas.ibts.org>,1c3f8cd2-5b83-491a-af72-08d2c50ba240,1004cprocessing@rels.info,To,14876,1,,,Test2,srubin@ibts.org,srubin@ibts.org,04I: ,Originating,,192.168.20.145,fe80::1dff:eb3:dbfd:d269%21,S:MailboxDatabaseGuid=2a2fec18-ee56-4e39-b985-ca587e33279e;S:ItemEntryId=00-00-00-00-CB-C7-4A-72-27-EE-62-45-8F-7F-ED-9F-2D-4B-6C-0D-07-00-A5-42-E0-1B-80-F1-E2-4E-BF-2A-CF-39-C9-28-19-E1-00-27-4A-D1-BB-D9-00-00-F2-B5-1E-2C-A0-07-36-41-AD-18-07-68-12-29-51-93-00-00-1C-65-59-19-00-00;S:DeliveryPriority=Normal;S:AccountForest=ibts.org
MSGTRKMS2015092418-1.LOG(116): 2015-09-24T18:11:57.137Z,fe80::1dff:eb3:dbfd:d269%21,ARTHAS,,ARTHAS.ibts.org,"MDB:2a2fec18-ee56-4e39-b985-ca587e33279e, Mailbox:6a63e51b-ad61-4da3-8142-5a2457d693d7, Event:29547146, MessageClass:IPM.Note, CreationTime:2015-09-24T18:11:56.027Z, ClientType:MOMT",,STOREDRIVER,SUBMIT,,<249e53b07a54436e8598c23cc3f20da9@Arthas.ibts.org>,1c3f8cd2-5b83-491a-af72-08d2c50ba240,1004cprocessing@rels.info,,,1,,,Test2,srubin@ibts.org,,2015-09-24T18:11:56.027Z;LSRV=ARTHAS.ibts.org:TOTAL-SUB=1.109|SA=0.968|MTSSDA=0.002|MTSSDC=0.005|SMSC=0.006|SMS=0.085|MTSSDMO=0.092|MTSSDPL=0.003|MTSSDSS=0.004|MTSSD=0.109|MTSS=0.109,Originating,,192.168.20.145,,S:ItemEntryId=00-00-00-00-CB-C7-4A-72-27-EE-62-45-8F-7F-ED-9F-2D-4B-6C-0D-07-00-A5-42-E0-1B-80-F1-E2-4E-BF-2A-CF-39-C9-28-19-E1-00-27-4A-D1-BB-D9-00-00-F2-B5-1E-2C-A0-07-36-41-AD-18-07-68-12-29-51-93-00-00-1C-65-59-19-00-00
Any help is greatly appreciated!